Frequently Asked Questions

Got a question? We’ve probably answered it below.

If not — we’re only a message away.

🛒 Orders & Changes

Can I change or cancel my order?

We process orders quickly, so changes or cancellations aren’t guaranteed.

If you need help, contact us as soon as possible and we’ll do our best.

📦 Shipping

How long does delivery take?

UK orders usually arrive within 2–5 business days after processing.

International orders typically take 5–12 business days.

Do you ship internationally?

Yes — we ship worldwide 🌍

Delivery times may vary depending on your location.

📏 Sizing & Fit

How do I choose the right size?

Each product includes a size guide — we recommend checking it before ordering.

If you’re between sizes, we suggest going one size up for a more relaxed fit.

🔁 Returns & Refunds

Do you accept returns?

As all items are made to order, we do not accept returns for:

Incorrect sizing

Change of mind

What if my item is damaged or incorrect?

If something isn’t right, contact us within 14 days of delivery with photos and we’ll sort it.

📦 Tracking

Will I receive tracking information?

Yes — once your order is shipped, you’ll receive a tracking link via email.

⚠️ Delivery Issues

My order says delivered but I don’t have it — what should I do?

Please contact the courier first.

If you still need help, reach out to us and we’ll assist where we can.

🔥 Drops & Restocks

Will items restock after they sell out?

No restocks.

Once it’s gone, it’s gone.

🍌 Need More Help?

Got a question we haven’t answered?

Head over to our Contact page and we’ll take it from there.